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You are here  >  Campus Information  >  Student Complaints



Guiding Principles (Informal Process)

The College District encourages students to discuss their concerns with the appropriate instructor or other campus administrator who has the authority to address the concerns. Concerns should be expressed as soon as possible to allow early resolution at the lowest possible administrative level. Informal resolution shall be encouraged but shall not extend any deadlines in this policy, except by mutual written consent.

Nature of Complaints

  1. Complaints alleging bullying, discrimination or harassment based on race, color, sex, gender, national origin, disability, age or religion.  (See ACC Policy , FFE, FFDA and FFDB)
  2. Complaints concerning retaliation relating to discrimination and harassment.  (See ACC Policy, FFDA and FFDB)
  3. Complaints concerning disciplinary decisions.  See ACC Policy, FMA)
  4. Complaints concerning a commissioned peace officer who is an employee of the College District.  (See ACC Policy, CHA)
  5. Complaints concerning grades.  (See ACC Policy, FLDB)

Click here to file a complaint. (ACC Complaint Form)

After exhausting the Alvin Community College’s grievance/complaint process, current, former, and prospective students may initiate a complaint with THECB by sending the required forms either by electronic mail to StudentComplaints@thecb.state.tx.us or by mail to:

Texas Higher Education Coordinating Board
College Readiness and Success Division
P.O. Box 12788
Austin, Texas 78711-2788

Click the link to review Texas Administrative Code, (19 Administrative Code Chapter 1,Subchapter E).

For concerns related to Title IX, including sexual harassment and sexual violence, go to ACC's Title IX page or contact the Title IX Coordinator at 281-756-3517.  

For concerns related to other protected characteristics, go to ACC's Disability Services page or contact the ADA/Section 504 Coordinator at 281-756-3531. 

Main Campus

Address: 3110 Mustang Road, Alvin, TX 77511
Telephone: (281) 756-3500
Email: info@alvincollege.edu

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